Goleman defines emotional intelligence as “the ability to identify, assess and control one’s own emotions, the emotion of others and that of groups.” Goleman has long been admired as the thought leader in emotional intelligence, but the importance of emotional intelligence in leadership is fast becoming a necessity rather than a nice to have.
According to the ‘Word Economic Forum’s Future of Jobs’ report (2023) qualities associated with EI are considered most important for the future success of business. Furthermore, according to the Lee Hecht Harrison Penna survey (2019) revealed that out of 500 people managers, an estimated 75% use EI criteria when considering a team member for a promotion or salary increase/
But why is it now so crucial for organisations to prioritise Emotional Intelligence in leadership when focusing on human sustainability? Organisations that are serious about retaining, attracting and creating a culture that thrives must depend on a leadership team that set the tone. But what other benefits can we expect to see if an organisation’s leadership scores high in Emotional Intelligence?
- Improved Employee Well-being and Retention
Leaders with high emotional intelligence are more attuned to their employees’ needs, feelings, and stressors. This awareness allows them to create a supportive environment that prioritises mental health and well-being. When employees feel understood and cared for, they experience less burnout, higher job satisfaction, and are more likely to stay with the organization, promoting long-term sustainability.
- Enhanced Communication and Collaboration
Emotional intelligence enables leaders to communicate effectively, listen actively, and manage conflicts constructively. Leaders who demonstrate empathy and understanding can foster open, honest dialogue and collaboration among team members.
- Increased Adaptability and Innovation
Emotionally intelligent leaders are better equipped to manage change and uncertainty. They can regulate their emotions, remain calm under pressure, and inspire confidence in their teams. This helps create a culture where employees feel safe to take risks, share ideas, and innovate.
- Stronger Organisational Culture and Morale
Leaders who have high emotional intelligence foster a culture of trust, respect, and psychological safety. Employees are more likely to feel valued and empowered, boosting morale, engagement and performance. A positive workplace culture increases productivity, reduces absenteeism, and enhances the organisation’s employer brand. All of this will help organisations attract, retain and develop their employees
- Better Decision-Making
Emotional intelligence helps leaders understand the emotional dynamics at play in decision-making processes, both for themselves and others. They can balance rational thinking with empathy, leading to more thoughtful and inclusive decisions that consider the needs and perspectives of all stakeholders. This approach helps create more equitable and sustainable workplace practices.
- Conflict Resolution and Resilience
Emotionally intelligent leaders are skilled at recognising and managing conflicts constructively. They can diffuse tensions and maintain harmony within the team. This ability to handle conflicts effectively contributes to a resilient workplace where issues are addressed promptly and do not escalate into larger problems that could undermine sustainability.
- Greater Employee Engagement and Motivation
When leaders demonstrate emotional intelligence, they can connect with employees on a deeper level, understand what drives them, and provide meaningful recognition and feedback. This connection drives motivation and engagement, leading to higher productivity, creativity, and overall job satisfaction.
- Fostering Inclusivity and Diversity
Emotionally intelligent leaders are more likely to value diverse perspectives and create an inclusive environment where everyone feels welcome and respected. Such inclusivity enhances collaboration, creativity, and problem-solving, contributing to a more dynamic and sustainable workplace.
So what can you do to improve EI in leadership? Collect the data! Understanding your Emotional Intelligence in order to build on your strengths and bridge the gaps is key to making meaningful progress. Measuring team and organisational EI will foster a culture of brilliance, empowering your people to manage their stress, know themselves, express themselves, build their empathy, be able to connect with others and have the ability to make decisions with confidence. BUT… we must start with leadership to set the tone for an organisation to thrive.